Answers to the Most Asked Questions
Have a question about your do it yourself water transfer printing? Here's your answer!! Many of the questions we fequently receive are addressed below. If you don't see your question, or need a more in depth answer, please visit our CONTACT PAGE to submit your question or follow us on FACEBOOK/EZDIPKITS.
What can I dip?
Basically any hard surface you can get the base coat to adhere to you can dip.
Is it hard to dip an object?
The process is straight forward; if you can follow instruction you can dip an object.
Are some parts harder to dip then others?
Yes, depending on the configuration of the part some can be more difficult than others.
How much will one kit cover?
Typically there is enough film and chemicals in one kit to dip a complete shoulder firearm.
Can I use my own base coat colors?
Yes, as long as it is a good automotive base coat you can use it for processing.
Do I have to use special water?
No any water from a clean supply is adequate.
Some parts of the film melts and some does not?
It is important that when you spray the activator over the film that you hold the can level. You must have even coverage on the film.
The print looked great then smeared off?
To much activator.
The print looked great but had air bubbles?
Not enough activator.
After printing I had little holes?
The part was processed too flat into the film and trapped air.
After printing I had voids?
The water reached the area to be printed before the film. The film will not adhere to a wet or damp surface.
The part printed great then started to eat into the base coat?
You let the part stand out too long before rinsing it off. After printing place the part under running water. If you just set the part to the side it will continue its adhesion process.
Can I touch up a small imperfection?
Yes, spray some activator into a small container. Use a small brush, dip into the activator then rub the brush onto a piece of the film. You can dilute some of the ink from the carrier and dap it onto the area you wish to touch up. After this procedure rinse the part under running water.
Do you ship your products? How fast can I get them and how much does shipping cost? Where do you ship from?
All shipments are sent ground delivery. The kit contains aerosol products that, due to federal law, cannot be shipped via air. Orders are processed and leave our facility within 3 to 5 business days, excluding holidays after payment confirmation, an additional 3 to 5 business days can be expected for Ground Delivery. Because of size restrictions of the product, it cannot be delivered to a P.O. Box.
Do you ship to countries outside of the USA?
Is a signature required upon delivery?
Most couriers normally require a signature at delivery. However, you can leave a signed notice on your door for the courier to leave the package on your doorstep without having someone sign for it. It is at the driver's discretion to leave the package; if they feel it is safe to do so.
Do I pay sales tax?
EZDiptKits.com is ONLY required to charge sales tax if we are shipping your product to an address within the state of Texas.
Do you accept returns?
Due to the nature of the kit, we cannot accept returns. As we cannot ensure the products being returned are re-useable.
How do I know if an item is in stock?
If it's on the website then it is in stock.
Can I order via phone?
Sorry but at this time we are not accepting phone orders.
Is it safe to order through your website?
EZDipKits.com security technologies and practices meet the highest security standards of the U.S. Government, Visa, MasterCard, American Express, and Discover Card. EZDipKits.com's secure checkout server is equipped with continually updated hardware/software designed to keep your information safe from hackers, using industry standard 128 bit SSL encryption to protect All information sent to/from your computer during the checkout process. Prior to shipping your order, your credit/debit card information is completely erased from EZDipKits.com's secure server as well as overwritten. EZDipKit.com also does not email ANY confidential information to you unless you specifically request it.
What if I refuse an order when it's delivered because I changed my mind?
Please be sure you are certain of your purchase. Once the card has been billed and the order shipped we cannot cancel the purchase.